Return Policy

The Billiard Factory believes in and stands behind the quality of the products we offer to our customers. If you are not completely satisfied with your purchase, you may return most* unopened items in new condition, for a complete refund or exchange. We want to make sure your shopping experience is a positive one, so please review the return schedules below for more details.

In Store Returns

You may return the unused item in its original packaging according to the return schedule listed below. The original receipt, gift receipt or packing slip and a valid photo I.D. are required for all in store returns and exchanges.

Online Returns

Online returns must include the original packing slip and the unused item in the original packaging in the condition that it was delivered. The customer is responsible for any fees that are related to shipping the merchandise back to the Billiard Factory unless the return is a result of our error. The Billiard Factory highly recommends that you ship your returns back to us using UPS, FedEx, or a similar service that offer the ability to track the shipment.

Customers may return products to local stores, but the credit or refund will not be issued until the merchandise is received at our distribution center, which may take up to 10 business days to process.

Return Address

Billiard Factory
8440 N Sam Houston Pkwy W
Houston, TX 77064
Attn: Online Returns

Customers should examine all packages for damage upon arrival and note with the carrier any visible damage to the product packaging.

Furniture Returns

You may return new and unopened furniture to the Billiard Factory within 30 days of delivery or pickup for a full refund less any applicable restocking fees, please see below**. Once the product has been assembled or installed, the product cannot be returned for a refund unless the product is damaged, or is not in the intended condition.

Online customers that purchased furniture via our web site, kiosk or other electronic media may request a return within 30 days of delivery if the item is not as expected. Merchandise must be returned in the original packaging, in an unused condition, in order for a refund to be granted. Refunds will be issued for the amount of the merchandise returned and any applicable taxes, but will not include any delivery charges associated with the original purchase.

No refunds or returns will be honored on furniture after 30 days of delivery or pickup.

Furniture, as defined by the Billiard Factory, will include but is not limited to: pool tables, bar stools, game tables, bars, shuffleboard tables, home theater seating, artwork, air hockey, pinball machines and video games. This list may be modified at anytime without notice, so please consult with a sales associate for further details.

Accessory Item Returns

The Billiard Factory wants our customers to be completely satisfied with their purchases, so if for any reason you are not completely satisfied, we offer a 30 day return policy from the original purchase date on most* accessories including chalked cues. The Billiard Factory reserves the right to modify, alter or void this return policy if there is evidence of inappropriate or misuse of the merchandise.

Accessory items that were purchased via our web site, kiosk or other electronic media may be returned to one of our local stores or shipped back to the Billiard Factory within 14 days of the delivery date for a refund.

* Items that cannot be returned

  • Labor, delivery and/or installation services
  • Consumable goods such as chalk, shuffleboard powder, etc.
  • Items that are damaged, abused or appear to be misused
  • Items that are missing parts or accessories
  • Items that have been personalized
  • Special order items

** Restocking Fees

A 20% restocking fee will applied to any home theater seating that is returned.

Promotional Packages and Bundled Items

If you are returning an item that included additional items as a free gift promotion, then you must return all the items received as a free gift, to receive the full credit. If you do not return all of the items included with the free gift, then the cost of those items will be deducted from the amount refunded. The free gift item(s) cannot be returned by themselves for any type of credit or refund.

If you return an item that was part of a larger package or bundle of products and received a discount for purchasing the item together, the amount of refund will be discounted in proportion to the value of the product in relation to the total value of the package as a whole.

Refund Payment Methods

The Billiard Factory may issue refunds in the form of a credit to the original credit card, check or in-store credit.

Items that are returned that were originally purchased with a check or cash will be issued either an in-store credit, or a check for the refund amount will be mailed to you from our corporate offices. Purchases that were made by check will be refunded once the customer's check has cleared our bank. Cash and check returns that require a check from our corporate office may take up to 10 business days to process.

Refunds issued for returned merchandise that was purchased with a credit card will have the amount of the refund credited back to the card that was used for the original purchase. If the original card is no longer available, an in-store credit can be issued, or a check will be sent from our corporate offices within 10 business days of the return.

The Billiard Factory reserves the right to refuse a refund without a receipt and to makes changes to this policy without notice.

If you have received damaged or defective merchandise, please call our Customer Service at 800-641-9367.